FREQUENTLY ASKED QUESTIONS ABOUT OREKE OF LONDON
What makes Oreke of London unique?
Oreke of London is inspired by ancient beauty rituals and crafted with luxurious, natural ingredients designed for sensitive skin. Our products balance time-tested wisdom with modern innovation to nourish and protect your skin.
Are Oreke of London products suitable for all skin types?
Yes, while our products are specifically formulated for sensitive skin, they are suitable for all skin types. Our gentle formulations provide the care and results your skin deserves, regardless of your skin type.
INGREDIENTS AND FORMULATIONS
What’s unique about the ingredients you use?
We draw inspiration from ancient beauty traditions, using natural ingredients that have been cherished for centuries. These carefully selected botanicals and oils are known for their healing, soothing, and rejuvenating properties.
Are your products natural or organic?
Yes, our products are crafted with high-quality natural ingredients, and many are organic. We focus on clean beauty, avoiding harsh chemicals, artificial fragrances, and parabens.
ORDERS AND SHIPPING
Where can I purchase Oreke of London products?
Our products are exclusively available on our online store. Follow us on social media for updates and exclusive offers!
Do you ship internationally?
Currently, we offer UK delivery only. However, we plan to expand to international shipping in the future—stay tuned!
Will I receive tracking information for my order?
Yes! Once your order is processed, you’ll receive an email with your tracking information so you can monitor its journey to your doorstep.
What is your return policy?
If you’re not satisfied with your purchase, we accept returns within 14 days of delivery for unused and unopened products. Please visit our Returns & Refunds page for more details.
COMMUNITY AND ENGAGEMENT
How can I share my experience with Oreke of London?
We love seeing our products in action! Take a selfie or video with your Oreke product and tag us on social media. We’ll publish your photo or video on our social channels to celebrate you!
How can I have a say in future Oreke products?
We’re always innovating and developing new offerings to meet your needs. Sign up for our email list to vote on our next product launch and help shape the future of Oreke of London
INNOVATION AND PIPELINE
What’s next for Oreke of London?
We’re committed to constant innovation and expanding our product range. Stay tuned for exciting new offerings that blend ancient beauty wisdom with modern skincare science. Be part of the journey by signing up to have a say in what we create next!
PRODUCTS AND SKIN SUITABILITY
Are your products suitable for sensitive skin?
Yes,our formulations are carefully created with gentle, skin-supportive botanical ingredients to help calm irritation, strengthen the skinbarrier, and support sensitive or reactive skin.
Can I use your products if I have eczema, rosacea, or reactive skin?
Yes, many customers with sensitive or reactive skin find our products soothing, we created these formulas especially for sensitive reactive skin. We always recommend patch testing and consulting your dermatologist if you have a diagnosedskin condition.
Are your products suitable for all skin types?
Yes, while designed for sensitive skin, our products are suitable for all skin types, including dry, combination, and normal skin.
Can your products be used as a primer?
Yes, our formulations absorb beautifully into the skin, creating a smooth, hydrated base that works perfectly as a primer under makeup.
Will your products help with fine lines?
Yes, our products deeply hydrate and nourish the skin, helping to visibly plump the appearance of fine lines and improve overall skin texture.
INGREDIENT & STANDARD
Are your ingredients natural and plant-based?
Yes, we use plant-based ingredients including pure herbs, botanical extracts, petals and essential oils chosen for their nourishing and skin-supportive properties.
Are your ingredients natural and certified?
Yes, many of our ingredients from our suppliers are approved by the Soil Association, with others certified by internationally recognised organisations such as the USDA.
Do your products contain artificial fragrance?
No, we avoid artificial fragrances, and any scent comes naturally from the botanical and organic essential plant botanical ingredients used.
Are your products vegan and cruelty-free?
Yes, our products are cruelty-free and made without animal testing at any stage of development.
RESULTS & USAGE
How long does it take to see results?
Yes, many customers notice improved hydration and softness within a few uses, while more visible skin improvements develop with consistent use over time.
Will your products help repair my skin barrier?
Yes, our formulations are designed to support hydration and deliver nutrients that help strengthen and maintain a healthy skin barrier.
Can I use your products with my existing skincare routine?
Yes, our products are designed to work alongside most routines, but we recommend introducing them gradually, especially if you use active ingredients.
Do I need to patch test before use?
Yes, we always recommend patch testing before full use, particularly if you have sensitive or reactive skin, but we are confident that our products are gentle enough for the most reactive skin.
Can I use your products during pregnancy?
Yes, our products are made with gentle ingredients, but we recommend consulting your healthcare professional before use during pregnancy.
SAFETY & TESTING
Are your products tested for safety?
Yes, all products are tested on consenting human volunteers using a “Cumulative Irritation Test” to assess irritation and sensitisation after repeated use.
Are your products cruelty-free?
Yes, we do not test on animals and have never included animal testing in our development process, nor do we outsource this to third parties.
ORDERS & SHIPPING
Do you ship within the UK?
Yes, we currently ship across the UK and are working on expanding internationally.
How long does delivery take?
Yes, UK orders are typically delivered within 3–5 working days after processing. Our customers do tell us that they receive their products on average within 2 days of ordering.
Will I receive tracking information?
Yes, you will receive tracking details by email once your order has been dispatched.
RETURNS & SUPPORT
Do you accept returns?
Yes, we accept returns within 14 days of delivery, provided items are unused and unopened due to health and hygiene reasons.
What if my skin reacts to a product?
Very unlikely, however if on the rare ocassion irritation occurs, you should discontinue use immediately and contact us for support.
COMPLIANCE & TRUST
Are your products regulated?
Yes, all our products are fully registered and regulated by the Office for Product Safety and Standards, ensuring they meet UK safety requirements. In fact they meet EU and international standards but we currently only deliver products in the UK.
BRAND & SUPPORT
What makes Oreke of London different?
We combine plant-based botanical ingredients with thoughtful formulation rooted in science to create gentle yet effective skincare focused on long-term skin health.
Can you help me choose the right product?
Yes, you can contact us and we’ll guide you based on your skin type and concerns. You can also take our personalised skin quiz, but we have provided extensive information on our products pages so you can make an informed decision. We pride ourselves on our gentle yet effective formulas rooted in nature itself!